Maison Luxury Stays — Privacy Policy

Last updated: 25/11/2025

Maison Luxury Stays Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or book a stay with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Booking details (dates, number of guests, property)

  • Payment information (processed securely by third-party providers)

  • Messages or enquiries submitted through our website or booking platforms

Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Site usage data

  • Cookies and tracking data

Information from external booking platforms

If you book through Airbnb, Booking.com, or similar platforms, they may share:

  • Your name

  • Contact details

  • Booking details

  • Any messages related to your stay

These platforms have their own privacy policies.

2. How We Use Your Information

We use your information to:

  • Manage bookings and communicate with you

  • Provide check-in details, updates, and support during your stay

  • Respond to enquiries

  • Improve guest experience

  • Operate and enhance our website

  • Send important service-related messages

  • Meet legal or regulatory obligations

We do not sell your personal information.

3. Payment Information

All payments made through our Guesty booking engine, Airbnb, Booking.com or other providers are processed externally.
We do not store your credit card details on our servers.

4. Sharing Your Information

We only share your information when necessary, including with:

  • Booking platforms (Airbnb, Booking.com, Guesty)

  • Payment processors

  • Cleaners or contractors (only when access or job details are required)

  • IT or website support services

  • Authorities, if required by law

We do not sell or rent your personal data to third parties.

5. Storage & Security

We take reasonable steps to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Interference

  • Modification

Data may be stored in secure cloud-based systems hosted within Australia or overseas.
Where information is stored overseas, we ensure providers uphold strong data protection standards.

6. Cookies & Tracking

Our website may use cookies to:

  • Improve your browsing experience

  • Analyse website performance

  • Remember preferences

  • Support booking or enquiry functions

You can disable cookies in your browser settings, but some features may not work as intended.

7. Access & Correction

You may request:

  • A copy of your personal information

  • Corrections if information is inaccurate or outdated

  • Deletion of certain information (where legally allowed)

To request access, please contact us at:
hello@maisonluxurystays.com.au

8. Third-Party Websites

Our website may link to external sites.
We are not responsible for their content or privacy practices.
Please review their policies separately.

9. Children

Our website is not directed at children under 16.
We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted here with a new “last updated” date.
Continued use of our website indicates acceptance of these updates.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Maison Luxury Stays Pty Ltd
Email: info@maisonstays.com.au